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Job Purpose

Operations Supervisors are responsible for directing and coordinating activities of production and logistical department(s) in processing materials or manufacturing products in an industrial organization by performing the duties personally or through subordinate supervisors and leads. This is a hands-on role that requires active participation in daily operations, leading by example, and working alongside the team to ensure smooth and efficient processes. Flexibility to work weekends is essential to meet operational demands and maintain consistent workflow.

Essential Duties and Responsibilities

Supervisors are on-site offering their leadership skills and knowledge to team members to oversee production activities including but limited to the manufacturing, processing, operating, packing, or unloading areas. Supervisors will work with Leads to expand their skills base including production duties & goals, safety requirements and policy responsibilities. 

Ensure the safe operation of equipment and continuous preventative maintenance; ensure all internal safety policies and legislation are followed as part of due diligence. Collaborate and coordinate with subsequent departments, as necessary. Develop and implement plans for the improvement of production activities. Provide hands-on leadership and manage in a positive and constructive manner. Proficient in HACCP, GMP (Good Manufacturing Practices) and TPM processes. Organize order preparations. Determine needs of suppliers. Address production process issues. Organize and update shift production results. Ensure the respect and apply collective rules regarding safety, GMP and internal regulations. 

Ensure proper functioning of the machines and the safe use. Assess staffing needs and coordinate resources from other areas to fill permanent vacancies. Ensure food safety tests and records are done in a timely and accurate manner. Prepare production reports and applicable production records. Forecast staffing needs. Assure preventative maintenance schedule is maintained. Document disciplinary action as required. Meet production targets and strive for improvements. 

Leadership

Operations Supervisors are expected to plan, organize, and direct daily operations; evaluate plant operations and monitor workflow. Train, develop, and supervise employees; coach and provide feedback as necessary to improve production and quality levels. Work on continuous improvement initiatives in respective departments to improve safety, quality, and efficiency; ensure production deadlines are met and fulfilled as required. Develop and maintain employee relations in a professional and respectable manner. Anticipate and react to potential production interruptions and aid in recovery to minimize loss. Direct Leads to support the team on daily needs to meet production goals. 

 

If the Supervisor sees any behavior from workers that violates MTNA policies, including but not limited to its Non-Discrimination and Non-Harassment policies, the Supervisor must immediately address and report such behavior to an Operations Manager and/or HR and document the incident or behavior in question. The Supervisor must instruct the harasser or worker engaging in discriminatory behavior to stop the behavior in question and intercede to separate the parties involved if they able to do so without risk to their own personal safety. Supervisors must set an example to all workers by following MTNA policies. 

Supervisors will be responsible to complete the following tasks

  • Accountable for reaching production targets. 

  • Ensure staff are distributed according to production needs. 

  • Enforce and ensure all food safety programs are being followed. 

  • Provide training for new employees as required. 

  • Schedule and team layout management. 

  • Build and create a positive workforce on the floor. 

  • Coach the team for success.  

  • Organize and plan production. 

  • Maintain proper inventory levels. 

  • Responsible for the quality of the crates. 

  • Perform QC Quality Control Sanitation Testing (i.e., swab & lab tests) and follow-up on analysis results to make necessary adjustments. 

  • Handle chemical products needed for washing and sanitizing. 

  • Ensure machines/equipment are running properly and maintained, machines are running at full capacity, perform machine checkups as needed.  

  • Assist with the maintenance department when required. 

  • Work on continuous improvement plan for all areas. 

  • Complete production report, or any other reports as required. 

  • Manage departmental performance measures, including visual controls and provide regular progress reports to management. 

  • Enforce and ensure company GMP policy is followed by employees. 

  • Enforce and follow company Health and Safety procedures.  

  • Enforce and follow company handbook and disciplinary actions as requested. 

  • Ensure production indicators are met regularly. 

  • Enforce and follow all company policies, programs, and procedures. 

  • Perform accident investigations. 

  • Support line leads. 

  • Track absenteeism and timekeeping. 

  • All other duties assigned.  

Safety

Operations Supervisors must instruct their teams on proper use of safety equipment and emergency procedures that might become necessary during production. Supervisors are required to ensure all employees are wearing and utilizing all PPE. The Supervisor is responsible for conducting safety checks on all equipment throughout production and monitoring employees to ensure they are performing safe activities. The supervisor must keep security and sanitation as a high priority. If incidents occur compromising safety or security, the Supervisor must ensure employees are safe, a report is compiled and submitted to HR for processing. Follow through with immediate corrections to ensure the security and safety of the rest of the team. Make recommendations of corrective actions needed to maintenance. 

Production Goals and Quality

Operations Supervisors are responsible for meeting production goals and quality assurance standards. Supervisors must ensure product specifications and manufacturing procedures comply with regulations, including those under OSHA & AIB, etc. The Supervisor is responsible for maintaining high production standards while reaching production goals and ensuring quality control standards are not compromised. If the Supervisor is unable to meet production goals or observes quality deficiencies, the Supervisor should try to identify the cause of the quality defect and confer with their manager regarding solutions.  

Ensure your line adheres to 5S, Six Sigma (make your area neat and tidy).  

Report and offer suggestions of corrective action of recurring issues to Operations Manager and/or Plant Manager.  

Support Operations Manager and all departments’ activities. 

Qualifications

  • 3-5 years’ experience in a production environment. 

  • Bachelor’s degree preferred. 

  • Training in Lean Principles desirable. 

  • Time management, scheduling, and prioritization skills. 

  • Strong analytical and problem-solving skills. 

  • Ability to make effective decisions quickly while maintaining high-quality standards.  

  • Proficient using Outlook to communicate accurately by email and MS Word, utilize MS Excel spreadsheets, WMS and other software applications necessary.  

  • Ability to appropriately prioritize resources based upon needs.  

  • Project management experience is a plus. 

  • Knowledge of basic food hygiene, manual handling food crates and health and safety knowledge is preferred.  

  • Demonstrate good interpersonal communication, delegation, motivation, and briefing skills to perform this role.  

  • Be a competent team player with strong professional skills able to work with a workforce with a broad diversification and multicultural demographic, sometimes with limited proficiency in English. 

  • To be personable, reliable, confident, and self-motivated, as it is beneficial if employees can work on their own initiative while still carrying out instructions accurately.  

  • To be flexible in relation to the role and hours worked in line with the organization goals and objectives.  

  • Able to work overtime as production necessitates will be required.  

  • Previous experience in a similar role supervising people is preferred, additional training will be available. 

Working conditions

  • Interacts with employees and management. 

  • Overtime may be required to meet project deadlines.  

  • Standing for extended periods of time.  

  • Dexterity of hands and fingers to operate a computer and other devices or objects. 

  • The noise level in the work environment and job sites can be loud. Hearing protection is available.  

  • Ambient temperatures following external conditions. 

  • Requires ability to walk, stand, carry materials, stoop, kneel, bend at waist, climb. 

Physical requirements

Regularly required to talk or listen, is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms, is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl. Must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

E-Verify Employer Notice

Eternity Systems/MTNA, Inc. is a proud participant in the E-Verify program. We use E-Verify to confirm the employment eligibility of all newly hired employees by electronically verifying information provided on the Form I-9 with records maintained by the Department of Homeland Security (DHS) and the Social Security Administration (SSA).

Equal Opportunity Employer (EOE)

Eternity Systems is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristic as defined by federal, state, or local laws.

We believe in providing equal employment opportunities to all qualified individuals and fostering a culture of respect, fairness, and inclusivity. If you require a reasonable accommodation during the application or hiring process, please contact [HR Contact Information].

Join us and be part of a workplace that values diversity and encourages growth!